Frequently Asked Questions

Dear students,

We would like to welcome you to the MA in Intercultural Conflict Management! In order to assist you and to help you understand the philosophy and the regulations of this postgraduate program, we would like to draw your attention to answers to some frequently asked questions.

In general, we consider our students “prosumers”, not “consumers”. With regards to the teaching and learning philosophy of the MA-ICM, that means you buy and consume learning resources such as readers, seminars, access to the library and computer facilities. However, the acquisition of new knowledge and skills is the outcome of your own individual learning process. You will benefit from the expertise of lecturers who will support you in developing new skills and knowledge and, last but not least, the sharing of knowledge and experiences with your fellow students will also enrich your learning process. By paying tuition fees, you enable the ASH to create the necessary learning environment and to provide the resources to achieve this.

When can I meet staff members?

The ICM Program Management team will be available for questions on administrative or organizational matters on Monday and Wednesday, 1 pm – 4 pm in room 306 (3rd floor) or you can write us an email to icm(at) to make an appointment.

The Academic Coordinator and Course director, Prof. Johannes Kniffki, will be available upon request for questions regarding the academic content. Lecturers of the MA-ICM do not all have offices at the ASH, but can be contacted via email, telephone, or during the attendance periods.

Whom do I have to inform in case of a change of contact details?

Any change of contact details has to be announced immediately to the ICM Program Management to ensure that all correspondence will reach you.

Is there a possibility to be exempted from a module?

The ECTS allows the possibility to be exempted from a module if you can prove that you have already studied a similar course at Master’s level according to the examination regulations § 11. You will have to provide the following proof at least four weeks prior to the course module in question: a module description and/or course outline; description of learning outcomes; evidence that the module examination(s) has been passed; a letter from a course director giving an appraisal of your performance in the respective course. If you are granted an exemption, there is no possibility for a reimbursement of fees.

What happens if I miss class during the attendance period?

If you are unable to attend lectures/seminars due to illness or other adverse circumstances creating hardship notify the ICM Program Management immediately. Since the lecture/ seminar period counts towards the ECTS credit value of the program, the module lecturer will have to give you an assignment to compensate for the time lost due to your absence according to the examination regulations § 4 (4). As a general rule, in the event of sickness lasting three days or longer, a doctor’s certificate is required.

What happens if I am unable to meet an examination deadline?

Each unit assignment is the equivalent of an examination. According to the examination regulations § 5 (1) extensions may only be granted if you prove that due to a disability or illness or other adverse circumstances creating hardship you are not capable of taking an examination. Additionally, the extension must be requested before the deadline. If an extension is necessary, contact the module lecturer and notify the ICM Program Management immediately. As a general rule, in the event of sickness a doctor’s certificate is required.

What happens if I am dissatisfied with a grade?

You will receive written feedback as well as a grade for each assignment. The feedback will help you to find out more about your strengths and weaknesses and to serve as an orientation for improvement. However, in the event that you are dissatisfied with a grade, it is recommended that you consult the guidelines used as qualitative indicators of what is expected at Masters’ level. In the case of inconsistencies or if questions remain, it is recommended to approach the lecturer who evaluated your assignment for clarification. As a last step, you can appeal in writing to the assessment committee within two weeks after receiving the grade. The appeal has to be substantiated based on the qualitative indicators mentioned above. The assessment committee will then process your appeal and make a decision on the basis of ASH regulations.

What happens if I do not pay the tuition fees by the respective deadlines?

The MA-ICM is not a profit making program, fees are used to cover costs so timely payments are essential. If fees are not paid by the due deadline, the ICM Program Management will send you a reminder which, at this point, will have no further consequences. If the fees are still not paid by a requested deadline, then as a next step, the ASH has the right to suspend you from the course. This means you will have no access to ASH resources neither will you receive any grades until the respective payment is made. Keep in mind that financial institutions might charge you for international wire transfers. Please consult your contract for the respective payment deadlines.

What do I have to consider if someone else is going to pay my fees?

Should someone else pay your fees, it is important that for wire transfers your full name and your matriculation number (8 digits, i.e. on your student ID) are clearly written on the money transfer form as the purpose of the transaction.

More questions?

We are available to address any queries you may have and if we are unable to answer your question then we will try to refer you to other persons who might help you. In general, the earlier you approach us with a question the better.

The MA-ICM Team October 2017

Application deadline 15th of May 2018

application form

To the Spanish course



Webpage of our new "sister" Master's degree in Mexico

Read more …



Una entrevista sobre la situación actúal de Argentina con Ezequiel Luis Bistoletti, docente del ICM

Read more …



Master theses 2014 and 2015

Find all Master Theses abstracts 2014 and 2015 online

Read more …